Return & Refund Policyরিটার্ন ও রিফান্ড পলিসি

Returns

Examo is a digital service, so there is nothing physical to return. A refund request takes the place of a return, under the terms below.

Refund window

A refund can be requested within seven days of purchase on any paid plan: Examo Plus, Season Pass or Champion Pass.

How to request one

• Write to [email protected] from the phone number or email on the account
• Include the transaction ID and the date of payment
• Say briefly what went wrong so we can fix it for the next person

Processing

Approved refunds are returned through PayStation to the original payment method, or by bKash, Nagad or bank transfer where the original method cannot receive a return. Expect 7 to 10 working days after approval.

Cancelling a plan

Cancel any time from Account settings. Your plan stays active until the paid period ends, after which the account returns to the free tier with all data, XP, rank and streak intact.

Not covered

Refunds are not issued for accounts removed under the fair play or conduct rules in the Terms & Conditions.

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